- “From watching and consuming to participating and creating.” Online, April 2006, pp. 38 – 40.
- Customer facing
- Personal knowledge management
- Knowledge management
- Get the blog advertised on the pages that your customers visit
- Blogs speak to our customer focus initiatives
- People do need to be trained to blog
- Use blogs and social software to connect with Millennials
Technorati tag: CIL2006
1 comment:
Blogs are certainly changing the way companies do business via the internet. They're a great communication tool. I'm excited to be a part of this customer service revolution!
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