Part of R-Squared was about getting outside of your comfort zone. For some, that meant petting worms and snakes. For others, it was the 19 seat aircraft from Denver to Telluride (and what a gorgeous view of the world!). And for some, it was asking strangers on the street about their skills and passions. I feel as if you didn't get outside your comfort zone during this conference, that you missed an opportunity to do it in a safe and supportive environment.
Getting to Telluride meant a long flight for me, with three segments each way. Going and coming were both "adventures." (I suffered a slight delay on my flight to Telluride, but had an overnight delay on my return to Syracuse.) If this has not been such a phenomenal conference, I would be gripping more about the travel than I am. It is a testament to the conference organizers and their vision that ~350 people figured out how to get to Telluride and were willing to put up with the conference hassles.
It would be interesting if airlines used creativity exercises to re-think what they do and their customer interactions. What if they - and the airline industry - created a new vision of what their services are and how they delivered them? What if they put aside their assumptions? I could only hope that it would improve our flight experiences.
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