Description: This session begins by looking at several brainstorming techniques,
including role-storming, opposites, the long list, and brand-storming.
Participants use these techniques to brainstorm new innovative services,
technology uses, and training tactics for their libraries. The results
of the brainstorms will be documented and posted online for the larger
CIL community.
This was a wonderful session, because people did brainstorm and learn! I asked people to give me their ideas from their brainstorming activity and I'll post them in this blog tomorrow. (Update, 4/8/2014: You can view the ideas generated at http://hurstassociates.blogspot.com/2014/04/cildc-ideas-from-enabling-innovation.html)
Monday, April 07, 2014
#CILDC : Weathering the Virtual Library - Adriana Edwards-Johnson
Description: On May 19, 20, and 31, 2013, tornadoes tore through central Oklahoma,
tearing a path of destruction through urban and rural Cleveland,
McClain, and Pottawatomie counties. This three county area is also the
service area of the Pioneer Library System. The PLS physical buildings
escaped the path of the storms by a matter of blocks. But the PLS
services, such as electricity and internet, were impacted for several
days after the storms hit. This session looks at the virtual library's
immediate response to the storms, steps taken in the following days, and
finally what steps were implemented to address future severe weather
the system could face.With these lessons and those of your colleagues,
spend some time discussing disruption and disaster plans!
Session Notes
Adriana Edwards-Johnson,@adriej, http://pioneerlibrarysystems.org
11 branches and 7 information stations. They cover three counties. Their virtual library has 3 librarians, who do online library services and social media.
Three days in May 2013 - 19, 20 & 31. Tornadoes went through their service area. The first tornado went through rural communities. Impacted library staff (personal property damage) and some information stations. Three libraries did close early. After checking on staff, they got the word out that they would waive fines on damage and lost materials.
On the 20th, the weather service was on high alert. Cancellations began at 10:30 a.m. All libraries closed at 2:19 p.m. They had two libraries within one mile of the tornado path. This one hit during the day, which is unusual.
In the moment responses - cell services were down, due to the amount of traffic. Uses Twitter with the public and SMS with staff. With severe disaster, know what the relevant hashtags are. Librarians shared, retweeted and responded (when possible). People want to get in touch with loved one. Libraries angels with that. Libraries have to have a structure in place in order to that.
A lot of the power structure went down, so the web site went down, which was a problem.
Challenges afterwards:
Phone service was unreliable
Electricity failures
Fiber network went down to one library
Library voice lost in the noise? - Created a web site and vetted information, and shared it. Used the Google crisis maps (open data) and put it in text format, which people can understand better. Other agencies copied and shared their info.
While part of the community is in crisis, some of the community is unaffected, which means that you're dealing with two really different needs.
They did a lot of communication. Provided a way for people to give and support affected staff. Afterward they also gave feedback to the Google team that supports the google crisis maps.
The disabled the terms of service for their wifi. People did not come to the library to recharge things, likely because of other resources available.
She went through the library records of children that were killed and got rid of the books in their library records, so that the parents would not be faced with fines. Didn't want people to have that extra impact on their lives. (The library uses a collection agency.)
Closed early on May 30 due to the threat of tornadoes. Tornadoes hit on May 31.
Changes:
Moved to a lot of remote hosting, so get services out of Tornado Alley.
Have a permanent wifi hotspot in their Moore location.
High end laptops that can used as service.
Claimed their FB check-in pages and redirect to their main FB page.
Forthcoming:
Off site backups of virtual services.
Master plan for the system.
Summation:
Have a plan
Figure out how to use social media so that people will see your information. How do you get around limitations? Some media are adjusting their algorithms.
Session Notes
Adriana Edwards-Johnson,@adriej, http://pioneerlibrarysystems.org
11 branches and 7 information stations. They cover three counties. Their virtual library has 3 librarians, who do online library services and social media.
Three days in May 2013 - 19, 20 & 31. Tornadoes went through their service area. The first tornado went through rural communities. Impacted library staff (personal property damage) and some information stations. Three libraries did close early. After checking on staff, they got the word out that they would waive fines on damage and lost materials.
On the 20th, the weather service was on high alert. Cancellations began at 10:30 a.m. All libraries closed at 2:19 p.m. They had two libraries within one mile of the tornado path. This one hit during the day, which is unusual.
In the moment responses - cell services were down, due to the amount of traffic. Uses Twitter with the public and SMS with staff. With severe disaster, know what the relevant hashtags are. Librarians shared, retweeted and responded (when possible). People want to get in touch with loved one. Libraries angels with that. Libraries have to have a structure in place in order to that.
A lot of the power structure went down, so the web site went down, which was a problem.
Challenges afterwards:
Phone service was unreliable
Electricity failures
Fiber network went down to one library
Library voice lost in the noise? - Created a web site and vetted information, and shared it. Used the Google crisis maps (open data) and put it in text format, which people can understand better. Other agencies copied and shared their info.
While part of the community is in crisis, some of the community is unaffected, which means that you're dealing with two really different needs.
They did a lot of communication. Provided a way for people to give and support affected staff. Afterward they also gave feedback to the Google team that supports the google crisis maps.
The disabled the terms of service for their wifi. People did not come to the library to recharge things, likely because of other resources available.
She went through the library records of children that were killed and got rid of the books in their library records, so that the parents would not be faced with fines. Didn't want people to have that extra impact on their lives. (The library uses a collection agency.)
Closed early on May 30 due to the threat of tornadoes. Tornadoes hit on May 31.
Changes:
Moved to a lot of remote hosting, so get services out of Tornado Alley.
Have a permanent wifi hotspot in their Moore location.
High end laptops that can used as service.
Claimed their FB check-in pages and redirect to their main FB page.
Forthcoming:
Off site backups of virtual services.
Master plan for the system.
Summation:
Have a plan
Figure out how to use social media so that people will see your information. How do you get around limitations? Some media are adjusting their algorithms.
#CILDC : Hack Libraries: Platforms? Playgrounds? Prototypes? - David Weinberger
Description: Weinberger studies the effect of the internet on ideas and their
organization, and has written a series of popular books on the topic. He
applies those ideas to libraries directly as the co-director of the
Harvard Library Innovation Lab, the motto of which is “Hack libraries.”
From that Lab has come projects such as Stackview, an innovative visual
library browser at use at Harvard and at the Digital Public Library of
America, and LibraryCloud, which is an open metadata server being
constructed under Weinberger’s leadership as head of the Harvard
Library's Interoperability Initiative. The aim of LibraryCloud is, he
says, “to make it easier to hack the library via open APIs.” Weinberger
argues for transforming libraries into platforms that enable anyone on
the planet to use everything that libraries know. “Libraries are
probably not going to be the ones that invent their own future,” says
Weinberger. “The ideas are likely to come from some kid in a garage.
Platforms are how we can get everyone on the planet to help create the
future of libraries.” Be inspired by Weinberger’s ideas and big picture
perspective. Get new insights to apply to your network and library
community. Gather strategies to apply for a successful and engaged
future from our thought leader, industry guru, popular author and
library strategist.
Session Notes
Tom Hogan Sr. gave the welcome to the 29th CIL Conference. Hogan started with this quote from Eric Hoffer, "In a world of change, the learners shall inherit the earth, while the learned shall find find themselves perfectly suited for a world that no linger exists."
This year's conference demographics:
1349 registered for the conference
247 signed up to visit the exhibits
155 exhibitor personnel
There are registrants from 46 states +DC, and 13 countries. This includes a delegation of six people from Qatar!
Jane Dysart, the conference chair, also gave welcoming remarks. The conference theme this year is "hack the library".
Dysart recognized two pioneers, who died recently: Peter Scott and Rich Wiggins. Http://libconf.com/pioneers Scott invented a way of "browsing" the internet before there were browsers. Wiggins was also a champion of the internet.
David Weinberger - @dweinberger - the keynote speaker, is the co-director of the Harvard Library Innovation Lab.
Two questions: why hacking now? Why isn't every knife a Swiss Army knife?
First libraries are getting squeezed a bit. Hacking is a good why if raising the value. This is "white hat" hacking". Hacking for good. There is also "black hat" hacking and bozo hacking.
What gives us this opportunity now?
1) Networking of everything - not simply that things are going digital.
They're just going networked.
2) Opening of everything - from closed by default. Open access, for example. There is momentum around open access. It seems inevitable.
3) Lifecycle engagement - readers can connect to the library and to each other. They can also connect with authors. People can develop ideas together. Libraries are involved in conversations.
4) We have a set of networked ecosystems - people tend to go to Google, Wikipedia and Amazon as there first stops. Libraries now have the ability to provide more of the infrastructure and be a place that people think of first.
This gets us to the Swiss Army knife - the Wenger super expensive and huge version is discussed. It weighs over 7 lbs. Why doesn't every knife have all of these things? It is a negative utility to have all of these things together. Question - which tools do you want to bind together? Anticipation is how you decide what to put together.
Anticipation based development is what we experience all the time. Consider how publishers decide what to publish. In the real physical world, works get filtered out. In a networked world, everything can be available. Libraries try to anticipate needs. Everything libraries do is based on anticipation in their collections, services, and even their digitization efforts.
Even our metadata schemes is done with anticipation.
Three paths where anticipation is not the guiding thing:
1) Platform approach. Place a platform under the current services. The platform includes open data. Some of it could be user generated. Give people the ability to access this data is if it were theirs. People can figure out what services they want. The cost of providing services goes way down. There are some platforms on the Internet currently, like DPLA.
Library Cloud - librarycloud.harvard.edu - MARC holdings of all of the Harvard libraries. Has bookstore info. Hopes to have syllabus data. Links out into the world. Three different APIs. One application is StackLife, which displayed books in on a shelf. The visual of the book spine is meaningful! It is open source, so you can create your own version. Http://stacklife.harvard.edu
The Harvard school of design took over a space and allowed people to create their own library, which was a type of platform.
awesomebox.io - allows a user to return a book and designate it as being awesome. This could create really interesting metadata.
2) Linked open data - we're getting to the place were we can created linked ILSs. If allows definitions to be pointers, so that computers can understand when a metadata field is the same. Allows the system to get much smarter, much faster.
Do an internet search for "Linked data for libraries"
3) introduce graphs - These could be knowledge graphs, like the Theodore Roosevelt info on Google. Graphs can show relationships. A library graphs would show the dense relationships that they know about books, etc. Graphs are an expression of linked data. New data can easily be added.
To hack libraries, we need to hack the future. It is what we've always dine, but we need to do more of it. It means providing an infrastructure of knowledge. We need to enrich our existing assets. We need to continue our curation efforts.
Librarians need to continue to evaluate sources, point out problems, point out connections, challenge beliefs, curate differences.
Rogues need to take different roads. Take the yellow brick road, but also go where a million flowers bloom.
Session Notes
Tom Hogan Sr. gave the welcome to the 29th CIL Conference. Hogan started with this quote from Eric Hoffer, "In a world of change, the learners shall inherit the earth, while the learned shall find find themselves perfectly suited for a world that no linger exists."
This year's conference demographics:
1349 registered for the conference
247 signed up to visit the exhibits
155 exhibitor personnel
There are registrants from 46 states +DC, and 13 countries. This includes a delegation of six people from Qatar!
Jane Dysart, the conference chair, also gave welcoming remarks. The conference theme this year is "hack the library".
Dysart recognized two pioneers, who died recently: Peter Scott and Rich Wiggins. Http://libconf.com/pioneers Scott invented a way of "browsing" the internet before there were browsers. Wiggins was also a champion of the internet.
David Weinberger - @dweinberger - the keynote speaker, is the co-director of the Harvard Library Innovation Lab.
Two questions: why hacking now? Why isn't every knife a Swiss Army knife?
First libraries are getting squeezed a bit. Hacking is a good why if raising the value. This is "white hat" hacking". Hacking for good. There is also "black hat" hacking and bozo hacking.
What gives us this opportunity now?
1) Networking of everything - not simply that things are going digital.
They're just going networked.
2) Opening of everything - from closed by default. Open access, for example. There is momentum around open access. It seems inevitable.
3) Lifecycle engagement - readers can connect to the library and to each other. They can also connect with authors. People can develop ideas together. Libraries are involved in conversations.
4) We have a set of networked ecosystems - people tend to go to Google, Wikipedia and Amazon as there first stops. Libraries now have the ability to provide more of the infrastructure and be a place that people think of first.
This gets us to the Swiss Army knife - the Wenger super expensive and huge version is discussed. It weighs over 7 lbs. Why doesn't every knife have all of these things? It is a negative utility to have all of these things together. Question - which tools do you want to bind together? Anticipation is how you decide what to put together.
Anticipation based development is what we experience all the time. Consider how publishers decide what to publish. In the real physical world, works get filtered out. In a networked world, everything can be available. Libraries try to anticipate needs. Everything libraries do is based on anticipation in their collections, services, and even their digitization efforts.
Even our metadata schemes is done with anticipation.
Three paths where anticipation is not the guiding thing:
1) Platform approach. Place a platform under the current services. The platform includes open data. Some of it could be user generated. Give people the ability to access this data is if it were theirs. People can figure out what services they want. The cost of providing services goes way down. There are some platforms on the Internet currently, like DPLA.
Library Cloud - librarycloud.harvard.edu - MARC holdings of all of the Harvard libraries. Has bookstore info. Hopes to have syllabus data. Links out into the world. Three different APIs. One application is StackLife, which displayed books in on a shelf. The visual of the book spine is meaningful! It is open source, so you can create your own version. Http://stacklife.harvard.edu
The Harvard school of design took over a space and allowed people to create their own library, which was a type of platform.
awesomebox.io - allows a user to return a book and designate it as being awesome. This could create really interesting metadata.
2) Linked open data - we're getting to the place were we can created linked ILSs. If allows definitions to be pointers, so that computers can understand when a metadata field is the same. Allows the system to get much smarter, much faster.
Do an internet search for "Linked data for libraries"
3) introduce graphs - These could be knowledge graphs, like the Theodore Roosevelt info on Google. Graphs can show relationships. A library graphs would show the dense relationships that they know about books, etc. Graphs are an expression of linked data. New data can easily be added.
To hack libraries, we need to hack the future. It is what we've always dine, but we need to do more of it. It means providing an infrastructure of knowledge. We need to enrich our existing assets. We need to continue our curation efforts.
Librarians need to continue to evaluate sources, point out problems, point out connections, challenge beliefs, curate differences.
Rogues need to take different roads. Take the yellow brick road, but also go where a million flowers bloom.
Tuesday, March 18, 2014
#CILDC : Speaker Spotlghts (interviews)
Information Today has interviewed a few of the speakers that will be at this year's Computers in Libraries Conference, including me! You can read them here. Each person was asked the same questions and it is amazing to me that our answers overlap. I hope you'll go and read the interviews. To wet your appetite, here are three quotes for you to mull over:
Brian Pichman - "I think the skill shift will be huge as libraries move forward into the future. Librarians should be risk-takers, take a crack at something and see where it goes...Less thinking (and re-thinking) about doing a project and start actually doing it."
M.J. D'Elia - First and foremost we need to recognize that libraries are not solely information providers or information advisors - we are problem solvers. In an increasingly complex world, we need libraries to troubleshoot, innovate and offer viable solutions to the information challenges facing our communities...we need to be responsive listeners...We need to be translators, connecting different worlds that need to be talking to each other."
Jill Hurst-Wahl -"I think libraries will need staff that understand rapid prototyping, community organizing, user needs assessment, outcomes assessment, collaboration skills, information design, information organization, data-driven decision-making, and more."
Monday, March 17, 2014
Serving the profession
What is serving the profession? These are generally volunteer activities that we do in order to ensure that libraries, librarians and library staff members have the correct resources, education, etc., in order to serve their communities. When we "serve the profession", we are also "giving back" to the profession. In other words, others before us gave of their time in order to make things better, and now it is our turn to do that. Unfortunately, not everyone has the time or calling to do this. For those that are willing to do it, there are always opportunities to do more.
Serving the profession comes with a cost. Sometimes we must use vacation time or our own money in order to do this work, when our employers won't fund the activity. Sometimes this is what we do at night, on the weekend, or during lunch. We squeeze it in, knowing that it must get done. The reward is seeing the result of the efforts, whether those results have to do with libraries, the staff than run them, or the communities that they serve.
And that's an important point...if somehow you get paid (or reimbursed) to serve the profession, that's wonderful, but that is not what service is about. This is giving of your time and talent because it is the right thing to do.
My Wednesday, was a day of service. Although I could have driven it, it was just as cost effective - and more relaxing - to take the train to Albany for a meeting of the USNY Technology Policy and Practices Council. This is a council that provides advice to the Board of Regents and I am the representative for the library community. This trip normally goes smoothly, but the weather and train traffic (freight trains on the same route) caused delays. I did make part of the meeting, was able to contribute to the conversation, and talk to a few people afterwards. While I actually could have attended this meeting by conference call, the face-to-face conversations made the trip worthwhile. These conversations would not have happened if I hadn't been there!
As you read this, consider how you are serving your profession. Are you giving of your time and talents? If the answer is "no", is there something that needs to be done that you could do? You may not need to spend an entire day traveling by train. Perhaps help is needed to make phone calls, organize an event, mentor new professionals, review proposals, or do something else. There is indeed a role for you! If you're not sure where to jump in, ask someone who is active in volunteering his/her time for advice.
And...yes, you are needed! The more people, who are involved in serving the profession, the better our profession will be. We all see things that could be done differently...these are all opportunities.
Nota Bene: By the way, you will undoubtedly note that I haven't blogged in a while. Work is keeping me very busy. If I could blog by just thinking of the words, I would be very prolific, but that technology is available yet.
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