tag:blogger.com,1999:blog-8137713.post114135474189296216..comments2024-03-19T16:26:45.863-04:00Comments on Digitization 101: Instant messaging (IM)Jill Hurst-Wahlhttp://www.blogger.com/profile/16355882159165026398noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8137713.post-1151390171437622652006-06-27T02:36:00.000-04:002006-06-27T02:36:00.000-04:00I used web-based instant messaging athttps://www.i...I used web-based instant messaging at<BR/>https://www.imhaha.com/ so you don't have to download anything.<BR/><BR/>It is easy to use and secure.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8137713.post-1151389923255024682006-06-27T02:32:00.000-04:002006-06-27T02:32:00.000-04:00Check out https://www.imhaha.com/ for your favorit...Check out https://www.imhaha.com/ for your favorite instant messaging such as Yahoo, AOL and MSN.<BR/><BR/>It is a secured website. It does not keep any records including the username, password and the messages you typed.<BR/><BR/>It is very cool.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8137713.post-1141606085830211222006-03-05T19:48:00.000-05:002006-03-05T19:48:00.000-05:00JillYou're correct that the rule I mentioned does ...Jill<BR/>You're correct that the rule I mentioned does not apply to the situation you describe. What I was pointing out is that many people are restricted from using IM as a business tool.<BR/><BR/>Personally I find IM interesting, but most of my colleagues don't use it because we recognize that IM could be a considered a records and thus subject to discovery in litigation. we are more likely to pick up the phone and call then we are to IM. Most of us receive several hundred emails per day and IM just adds to the clutter.<BR/><BR/>If you can reach out via email why would you want to use IM?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8137713.post-1141586221674268692006-03-05T14:17:00.000-05:002006-03-05T14:17:00.000-05:00Peterk, no I don't work in financial services, nor...Peterk, no I don't work in financial services, nor do the people I'm IMing. Some are consultants like myself. Some are librarians in various institutions. Others are friends, who are IMing from home. The problem is that people are concerned about spam and don't want any, including IM spam. The rules you outlines don't apply.<BR/><BR/>It seems that for some, the way to open the door for doing IM is by sending an introductory e-mail, if they don't respond to the IM directly. that will alert them to who is trying to send them the IM and hopefully get them to cooperate.Jill Hurst-Wahlhttps://www.blogger.com/profile/16355882159165026398noreply@blogger.comtag:blogger.com,1999:blog-8137713.post-1141445018044965382006-03-03T23:03:00.000-05:002006-03-03T23:03:00.000-05:00"So I'm having a hard time reaching out to talk to..."So I'm having a hard time reaching out to talk to business colleagues ..."<BR/><BR/>Due to various recordkeeping requirements, laws and regulations many businesses do not allow the use of IM for business purposes. If you are in the financial services industry SEC Rule 17a-4 requires that a broker-dealer maintain all correspondence with a client for 3 years. The rule does not define correspondence or specify communication tools so if you use if you are a broker-dealer and you use IM you would be required to retain all IM messages with your customers for 3 years. Unfortunately the means to do this are not readily available. In addition many businesses want to avoid the problems associated with e-mail being discoverable for litigation. IM is just as discoverable.<BR/><BR/>I'm a professional records manager and have written policies concerning the use of IM in the business environmentAnonymousnoreply@blogger.com