Elena Falcone and Hannah Ralston
They begin with a two-minute listening exercise.
Your body language can have a big impact on how well you listen. Recognize that there can be cultural and situational differences. Keep in mind that your body language also changes you and your outlook.
Use cows as a model: they are curious, no judgment, focus, and are serene.
“Most people do not listen with the intent to understand, they listen with the intent to reply. They’re either speaking or preparing to speak. They’re filtering everything through they own paradigms, reading their autobiography in other people’s lives.” - Stephen Covey
What am I bringing into this situation which will change how I listen?
Your feelings affect you as the listener. The feelings of the speaker will affect that person.
People don’t always want solutions, they want to be heard.
H - halt whatever you are doing and offer your full attention.
E - Enjoy your breath.
A - Ask yourself if you really know what they mean. If needed, ask for clarification.
R - Reflect back to them what you heard. Use their words first, then, if needed, reframe to move toward a solution.
We all have equal opportunity to pause, marvel, and smile.