What went wrong today?
- My e-mail was clogged by a message (likely a legitimate one) that had a 1 MB attachment. My computer couldn't download it and I finally had to deleted from the e-mail queue.
- I received a voice mail message this afternoon, where the message wasn't clear and (I think) the person didn't leave a phone number or e-mail address so I could have contacted him back.
- Tonight at a meeting of business professionals, I was reminded of how easy it is to get mired in tech-talk and details, sometimes when they aren't needed.
- Tonight I was also reminded that some of the technology terms we use really aren't widely known. We -- you and I -- are not like the man (or woman) on the street.
- Use language that your users, coworkers and management will understand. This means that you may have to say things differently to each group and that's okay. It is important that they understand you.
- Leave out the technical details, if your audience (especially patrons) don't need to know them. Keep technical explanations understandable.
- When you're using technology to communicate, use the technology correctly. Use the correct etiquette.
- "Tell them what you're going to tell them. Then tell them. Then tell them what you told them." Okay, that seems really odd, but the idea is that you build some repetition into your talk or explanation, since people often need to hear something new more than once in order to understand it.