The blog Information Wants to be Free has a posting on library terminology. Meredith writes, "Like every other decision made in libraries, it is key that we look to patrons when naming things in the library and on the library's website." She points to a page written by John Kupersmith entitled "Library Terms That Users Understand" provides research and bibliographic information "intended to help library web developers decide how to label key resources and services in such a way that most users can understand them well enough to make productive choices."
Some of the jargon we use is very much ingrained in us. The research quoted by Kupersmith further proves that we need to use the words and terms that our users use and understand.